Passengers with disabilities are provided with the necessary assistance at airports and on board of the aircraft.
You can inform about this at the “Air Ocean Airlines” ticket offices, offices of our travel agents, at our contact center:
- +380 93 177 59 77 (The cost of calls according to the tariffs of your operator)
Assistance for passengers with reduced mobility
at airports
Wheelchairs are available at all airports.
If you need a wheelchair or any other assistance in getting around the airport, please let us know while booking and / or purchasing a ticket or at any time after purchasing a ticket, but not later than 48 hours before departure.
Traveling with your own wheelchair or other auxiliary device (carried free of charge and not included into the standard baggage allowance).
There are no wheelchairs on board the airline’s aircraft.
Passengers’ own wheelchairs, apart from their type, weight and size are transported exclusively as checked baggage in the cargo hold. There are certain size and weight restrictions that you must discuss when booking and/or purchasing your ticket.
The folding wheelchair with manual control is accepted for transportation as checked baggage without additional security measures.
If you use a wheelchair or other means of transportation powered by a battery, you must first agree with the Airline and book their transportation, as there may be required for additional safety measures when placing them in the hold of the aircraft.
Please inform us of your requirements no later than 48 hours before departure and provide accurate information on the size and weight of the equipment as well as the type of battery.
Walking-stick and crutches
The walking-stick and crutches must be folded under the seat prior to take off and landing. The stick or crutches should lie horizontally on the floor so as not to obstruct the emergency exit or protrude into the passage.
Visually impaired or hearing impaired passengers
Visually impaired or hearing impaired passengers are eligible for special assistance at the departure / arrival / transfer / arrival airports and may be accompanied by service guide dogs.
Carriage of a passenger with a guide dog must be agreed with the Airline while booking and / or purchasing a ticket.
Guide dogs are carried free of charge.
Using of oxygen on board
Passengers who are medically prohibited from using oxygen masks are not accepted for carriage.
Passengers who are medically in need of additional oxygen during a flight are not accepted for carriage.
Stretcher passengers
Stretcher passengers are not accepted on airline flights.